Refund policy

Return Policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

How to Start a Return

To start a return, please contact us at info.aylaan@gmail.com.

If your return is accepted, we’ll provide you with the return shipping instructions and let you know how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us at info.aylaan@gmail.com for any return-related questions.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including custom or personalised products, perishable goods, and personal care or beauty products.

Unfortunately, we also cannot accept returns on sale items or gift cards.

If you have any questions about whether your item is eligible for return, please contact us at info.aylaan@gmail.com.

Exchanges

If you would like to exchange an item, please contact us within 7 days of receiving your order. The item must meet our return conditions.

Refunds

Once we receive and inspect your return, we’ll notify you whether your refund has been approved or rejected.

If approved, your refund will be processed to your original payment method within 10 business days. Please note that your bank or payment provider may require additional time to process and display the refund.

If more than 15 business days have passed since your refund was approved, please contact us at info.aylaan@gmail.com.